MailWish

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of CloudWish LLC’s Website, located at https://mailwish.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use MailWish if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of af. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing MailWish, you agreed to use cookies in agreement with the CloudWish LLC’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Terminations and suspensions

At Mailwish (by CloudWish LLC), we are dedicated to safeguarding our infrastructure from abuse/spam activities. Any such actions will result in immediate termination or suspension without prior warning. This proactive measure is essential to protect our infrastructure from potential damage and prevent blacklisting.

Refund Policy

At Mailwish(by CloudWish LLC), we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee, subject to the following terms and conditions:

1. Request for Refund: To initiate a refund, you must submit a request within 30 days from the date of your purchase. You can do so by contacting our customer support team at [email protected] or [email protected]. Please provide your order details, including the order number, and a brief explanation of the reason for your refund request.

2. Eligibility: Our 30-day money-back guarantee applies to most products and services offered by CloudWish LLC. However, certain exceptions may apply, such as customized or personalized items, digital downloads, or services that have been substantially utilized.
   The following services/products are not eligible for refunds:
   If your account was used for email marketing (Refers to the Outbound server or the Unlimited Business email service and related services, exclude the Email Marketing Service), abuse, warmups, or cold emailing, and abused our infrastructure you are not eligible for a refund.
   If your account was used more than 2 email accounts you are not eligible for a refund.
   If your account has more than 1 service or product you are not eligible for a refund, new accounts are eligible.
   Domain register, transfer, or any kind of domain service is not eligible for a refund.

3. Refund Process: Once we receive your refund request and verify your eligibility, we will process your refund within 5 business days. The refund will be issued in the same form of payment that you used for the original purchase. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

4. Product Return: In some cases, we may require you to return the product or provide evidence of its deactivation or discontinuation of use before processing the refund. If a return is necessary, we will provide you with instructions on how to do so.

5. Cancellation of Subscriptions: If you are canceling a subscription service, your access to the service will be terminated upon the completion of the refund process. You will not be billed further for the subscription.

6. Non-transferable: Refunds are non-transferable and apply only to the original purchaser or account holder.

7. Contact Us: If you have any questions or concerns regarding our refund policy or wish to request a refund, please reach out to our customer support team at [email protected]et.

CloudWish LLC reserves the right to modify or update this refund policy at any time without prior notice. Please review this policy periodically for any changes.

Termination of Accounts

We reserve the right to terminate any account at our sole discretion and without prior notice. Accounts may be terminated for any reason, including but not limited to:

• Engaging in spam activities
• Using bots or automated tools
• Harmful usage or activities
• Rude or abusive behavior towards other users or our staff

By using our services, you acknowledge and agree to these terms and understand that account termination is final and irreversible. for some case we give 7 days to migrate the data before the termination.

Fair Use Policy

Unlimited but Fair Use

Our services are designed to provide unlimited access under a fair use policy. This means you can create and manage unlimited accounts under one user. However, there is a soft limit of up to 65 accounts for new users. If you need more than this, please open a ticket and we will be happy to lift the limit. (not including reseller accounts). To clarify, the limit is soft-limit. We will increase your limit – we need to do this manually to avoid bots opening accounts automatically with the API or other similar abuse.

Lifetime plan or any one-time/subscription payment plans: Lifetime plans or any one-time/subscription payment plans are not permitted to resell email accounts under the Unlimited policy or to use them for multiple businesses that you do not own or for friends/colleagues. The Lifetime plan is intended for fair, personal use—without bots, abuse, automated software, or free email accounts service. If you’re interested in reselling, please consider purchasing our reseller plans instead.

*However, in certain cases, MailWish reserves the right not to increase the limit, especially when we observe or believe that the usage is not in line with MailWish’s policies.

Usage Limitations

1. You may not send unsolicited bulk email or allow it to be sent.
2. No sender may mail to any list of addresses that was acquired from someone else, unless each and every person on that list gave permission for that sender – and not the person from whom they got the list — to send them mail. This includes but is not limited to lists a sender purchased, leased, bartered for, were given, rented, stole, or found lying on the sidewalk. This includes lists gotten from appending services.
3. Just to be clear: email appending is not allowed. Neither are bought lists.
4. No sender may mail to an address after permission has been revoked, including (but not limited to):
   • Unsubscribing.
   • Reporting a message as spam (as reported to the sender via a feedback loop).
   • Any bounce that clearly indicates that the address does not exist or is not functional (“no such address” for example).
5. All mail must comply with the current CAN-SPAM regulations and whatever laws are applicable in the business location of the sender.
6. No sender may include in any message material that is in violation of any other party’s rights, including but not limited to copyrights and trademark use.
7. No domain name used in our system as the reverse DNS name for an IP address can be registered in such a way as to hide or falsify the information in the WHOIS record. That means you may not use “whois privacy protection” or anything having similar effect for these domains.
8. Every message must clearly and accurately identify the sender, in such a way that the recipient can easily recognize the sender and associate the message with the permission given. Don’t impersonate a person or organization that you’re not.
9. If one or more of the IP addresses through which you’re sending email is blocked or blacklisted, make every effort to get unblocked or delisted as quickly as possible — including contacting the blocking party, but also possibly changing your mailing habits, improving list hygiene, and whatever else might be reasonably required. If you’ve purchased Deliverability Consulting from us, cooperate with the consultant on your account to the same extent.
10. Don’t use the service to create free mailboxes or open free business email accounts using a Mailwish account. Doing so will lead to suspension and eventual termination. While we strive to provide services to any business, there are some types we do not accept. These include free business email accounts, services where any user can register and receive a business email account under the main domain, and similar activities. If you want to offer free business email accounts similar to Gmail, please avoid using our service.
11. While we strive to offer flexibility and convenience, it is essential to adhere to this limit to ensure optimal performance and fair usage for all users. Excessive account creation beyond this limit may result in service interruptions or additional fees.
12. Any kind of email warmup and related.

Unacceptable Content

Customers hosting their server with MailWish may not send email promoting, advertising, offering, or including the URLs of or links to certain types of services, products, or content, or businesses or websites that do so. These include:

• Illegal goods or services
• Sexually explicit content
• Material that violates another party’s rights, including copyrights and trademarks
• Sale or transfer of lists of email addresses
• Malware of any type (including viruses, bots, trojans, worms, and so on)
• Gambling
• Multi-level marketing (MLM)
• Payday loans, credit repair, “get out of debt” services
• Lead generation

Backups

While we automatically save backups for all customers in case of an outage or critical situation, these backups are retained for 7 days. Please ensure you also save backups yourself. You can take a backup or schedule backups at regular intervals from the backup section. We do not take responsibility for any data loss, missing backups, or backups that are outdated. It is the customer’s responsibility to ensure their data is properly backed up and up-to-date.

Compliance and Enforcement

We reserve the right to monitor usage and take appropriate action if we detect any abuse or violation of this fair use policy. This may include limiting access, terminating accounts, or other measures to protect the integrity of our services.

License

Unless otherwise stated, CloudWish LLC and/or its licensors own the intellectual property rights for all material on MailWish. All intellectual property rights are reserved. You may access this from MailWish for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from MailWish
• Sell, rent or sub-license material from MailWish
• Reproduce, duplicate or copy material from MailWish
• Redistribute content from MailWish

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. CloudWish LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of CloudWish LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, CloudWish LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

CloudWish LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant CloudWish LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of CloudWish LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to CloudWish LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of CloudWish LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.